Expert Recommendations for First-Time Waterproofing Buyers

Tips for First-Time Buyers of Waterproofing

Considering waterproofing for your home?

Here are essential tips to help you navigate the process and ensure you make informed decisions:

1️⃣ Read the terms and conditions carefully (especially fine print):

Understanding the warranty or guarantee is crucial. Take the time to read through the documentation thoroughly, paying attention to coverage details, limitations, exclusions and special conditions, duration of coverage, transferability, and maintenance of systems. This will help you know exactly what is included and what is not.

• Coverage details: Pay attention to what aspects of the waterproofing are covered under the warranty or guarantee. This could include material defects, workmanship, or specific performance expectations.
• Limitations, exclusions or special conditions: Every warranty or guarantee will have certain limitations and exclusions. These may include acts of nature, extreme weather events, or improper maintenance. Understanding these limitations will give you realistic expectations about what is covered and what is not.
• Duration of coverage: Note the length of time that the warranty or guarantee is valid. Some may offer coverage for a specific number of years, while others may have lifetime coverage. Knowing the duration allows you to plan for any potential future repairs or replacements.
• Transferability: Find out if the warranty or guarantee is transferable to a new homeowner if you decide to sell your property. This can be an important factor when considering the long-term value of your investment.
• Maintenance: Some conditions are always put on the maintenance of the system. If the AMC is not taken, then the services might not be available. Check for all these details in the fine print.

2️⃣ Ask questions:

If any aspect of the warranty or guarantee is unclear, don’t hesitate to seek clarification.

Following are some prompts to get you to make informed decisions:

• Which alternate brand or product would be suitable?
• Is there any alternate approach or method for this problem?
• About the similar cases previously attended?
• About compliances for the system (if any)
• Any AMC required or not?
• About how to redeem the warranty?
• About how to register the complaint?
• Their experience in Waterproofing?

Contact the Waterproofing service provider, Waterproofing Contractor, Applicator, or manufacturer and ask for clarification. Clearing any doubts will give you peace of mind and help you make informed choices.

3️⃣ Get everything in writing:

It’s important to have all agreements and promises in writing. This includes the warranty or guarantee itself, as well as any maintenance or inspection requirements outlined by the contractor or manufacturer. Written documentation ensures that both parties are on the same page and helps avoid misunderstandings.

In most of the scenarios with bigger companies, there are different set of salespersons and different service providers or application team, which makes it more complicated to deal in case of sales representative have promised something that is not delivered by the service team.

Once you have purchased the service/product/contract, make sure to keep a copy of the warranty or guarantee in a safe place. This will come in handy if you need to make a claim under the warranty in the future.

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Secret tip:
Before onboarding the solution, have a joint meeting with the Sales, Operation, and Service Team and clarify every questions you would wish to get answered.
In some cases, this tip applies to PMC, Contractor and Manufacturer while they all are working on the solution.

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4️⃣ Choose a reputed contractor:

Selecting a trustworthy and experienced waterproofing contractor is vital. Look for contractors with a proven track record and positive customer reviews. A reputable contractor will not only provide quality work but also explain the warranty or guarantee in detail. They will be open to answering any questions you may have, giving you confidence in their services.

(Also Read: Importance of Choosing the Right Waterproofing Contractor!)

By following these tips, you can protect yourself and your home from the potential consequences of water damage. Being well-informed and proactive ensures that you make the right choices when it comes to waterproofing, providing long-term peace of mind.

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